Volkswagen Dealership Serving LA and Irvine

Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. Our 5 global goals that we refer to on this journey are: Employee Loyalty, Customer Loyalty, Continuous Improvement, Market Share and Financial Performance. Although we say that all 5 goals are equally important, anyone who personally knows owner Miles Brandon understands which goal is closest to his heart: Employee Loyalty. That is evident further in the mission statement for the store, created in 1998 by 16 members of Capistrano VW (Miles, his management team and 8 front-line employees): We, the Capistrano Volkswagen Family, are dedicated to industry and community leadership, while providing a friendly, fair and enthusiastic atmosphere for each other and our guest. Providing great customer service is at the core of what Capistrano VW sets out to do, but it starts with a focus on our internal customer - "each other", our family of employees - who first must be recruited, trained, nurtured and retained in order to provide the atmosphere in which we can provide great service to our external customers. The combination of tremendous growth and sales success together with the ongoing focus by the entire management team to keep the family feel throughout the store has led to the creation of a new nickname for Capistrano VW: "The Biggest Little VW Dealer. Home of Smileage Guaranteed!^®"